Terms & Conditions

Last updated: October 2026

Welcome to Meiva. These Terms & Conditions ("Terms") apply to your use of this website and to every purchase you make from Meiva. By browsing the website or placing an order, you agree to these Terms. Please read them carefully before you shop.

1. About Meiva

This website is owned and operated by Meiva, E2-1102, Pride Aashiyana, Porwal Road, Lohegaon, Pune, Maharashtra 411047, India. In these Terms, "Meiva", "we", "us" and "our" refer to Meiva, and "you" and "customer" refer to anyone who uses this website or buys from us.

2. Eligibility & Use of the Website

  • You must be at least 18 years old, or use this website under the supervision of a parent or legal guardian.
  • You agree to use this website only for lawful purposes and to provide true, accurate and complete information when placing an order.
  • Any misuse of the website, including fraudulent orders, unauthorised access, scraping, or interfering with its functioning, is strictly prohibited and may result in cancellation of orders and blocking of access.

3. Your Account

  • If you create an account, you are responsible for keeping your login details confidential and for all activity under your account.
  • Please inform us immediately if you notice any unauthorised use of your account.
  • We may suspend or close accounts that violate these Terms.

4. Product Information

  • All Meiva jewellery is made from authentic 92.5 sterling silver unless clearly stated otherwise on the product page.
  • We make every effort to show products accurately. However, slight variations in colour, finish, size or weight may occur due to photography, lighting, screen settings and the handcrafted nature of our jewellery. Such minor variations are not considered defects.
  • Product weights and dimensions mentioned on the website are approximate.
  • Stones, plating and finishes used in a design are described on the respective product page.

5. Pricing & Taxes

  • All prices are listed in Indian Rupees (INR).
  • Applicable taxes (GST) and shipping charges, if any, are clearly shown at checkout before you make the payment.
  • Prices and offers may change without prior notice. The price applicable to your order is the price shown at the time you place the order.
  • If a product is listed at an incorrect price due to a technical or typographical error, Meiva may cancel the order and refund the full amount paid.

6. Orders & Acceptance

  • Placing an order is an offer to buy. An order confirmation email or message only confirms that we have received your order and does not mean the order has been accepted.
  • Your order is accepted when it is dispatched.
  • Meiva may refuse or cancel any order due to stock unavailability, payment verification issues, suspected fraud, pricing errors, an undeliverable address, or any other valid reason. If payment has already been received, the full amount will be refunded to the original payment method.

7. Payments

  • We accept payments through secure third-party payment gateways (Razorpay and Cashfree), including UPI, debit and credit cards, net banking and wallets.
  • Cash on Delivery (COD) is available on serviceable PIN codes within India. We may call or message you to confirm a COD order before dispatch, and unconfirmed COD orders may be cancelled.
  • Meiva does not store your card, UPI or banking details. All payment information is processed securely by the payment gateway.
  • We may disable COD for customers who repeatedly refuse to accept COD deliveries.
  • Meiva is not responsible for any failed transaction, delay or charge caused by your bank or payment provider. If money is debited for a failed order, it is usually reversed by your bank within 5-7 business days.

8. Shipping & Delivery

We offer free shipping on all orders within India and a flat shipping charge on international orders. Dispatch timelines, delivery estimates, courier partners and international customs duties are explained in our Shipping Policy, which forms part of these Terms.

9. Cancellations, Returns & Refunds

  • Orders can be cancelled only before they are dispatched.
  • Eligible products can be returned within 7 days of delivery, subject to the conditions in our Refund & Cancellation Policy, which forms part of these Terms.
  • Damaged, defective or incorrect products must be reported within 48 hours of delivery, along with photos and an unboxing video.

10. Customised & Personalised Jewellery

  • For customised, personalised or made-to-order jewellery, including designs shared with us, you are responsible for confirming all details (design, name, size, text, etc.) before production begins.
  • Customised orders cannot be cancelled, returned or exchanged once production has started, except where the product is received damaged or materially different from the confirmed details.
  • Handmade customised pieces may vary slightly from the reference image or sketch shared.
  • By sharing a design, image or idea with us, you confirm that you have the right to use it and that it does not infringe anyone else's rights.

11. Offers, Discounts & Coupons

  • Offers and coupon codes are valid for a limited period and are subject to their specific terms.
  • Unless stated otherwise, only one coupon can be applied per order, and offers cannot be combined or exchanged for cash.
  • Meiva may change or withdraw any offer at any time, and may cancel orders where an offer has been misused.

12. Product Care

  • Sterling silver naturally reacts with air, moisture, sweat, perfumes, cosmetics and chemicals, and may tarnish over time. Tarnishing is a natural property of silver and is not a manufacturing defect.
  • Please follow the care instructions shared with your purchase. Damage caused by improper use, accidents, wear and tear, or repairs done elsewhere is not covered.

13. Intellectual Property

All content on this website, including the Meiva name and logo, product designs, photographs, videos, graphics and text, is the property of Meiva or its licensors and is protected by applicable intellectual property laws. You may not copy, reproduce, modify, distribute or use any content for commercial purposes without our prior written permission.

14. Reviews & User Content

  • When you post reviews, photos or other content on our website or tag us on social media, you allow Meiva to use, reproduce and display that content for marketing purposes, without any payment.
  • Content must be genuine and must not be false, offensive, unlawful or infringe anyone's rights. We may remove any content at our discretion.

15. Limitation of Liability

  • To the maximum extent permitted by law, Meiva shall not be liable for any indirect, incidental, special or consequential loss arising from the use of this website or our products.
  • Our total liability for any claim relating to an order shall not exceed the amount paid by you for that order.

16. Indemnity

You agree to indemnify and hold Meiva harmless from any claims, losses or expenses arising from your breach of these Terms or your misuse of this website.

17. Force Majeure

Meiva shall not be responsible for any delay or failure to perform caused by events beyond our reasonable control, including natural disasters, pandemics, strikes, government restrictions, courier disruptions or technical failures.

18. Privacy

Your personal information is collected and used in accordance with our Privacy Policy. By using this website, you consent to such collection and use.

19. Governing Law & Jurisdiction

These Terms are governed by the laws of India. Any dispute arising out of or relating to these Terms or your purchase shall be subject to the exclusive jurisdiction of the courts at Pune, Maharashtra.

20. Grievance Redressal

In accordance with the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020, you may contact our Grievance Officer for any complaint:

Grievance Officer, Meiva
Email: support@meiva.in
Phone / WhatsApp: +91 9503386668
Address: E2-1102, Pride Aashiyana, Porwal Road, Lohegaon, Pune, Maharashtra 411047, India

We will acknowledge your complaint within 48 hours and aim to resolve it within one month of receipt.

21. Changes to These Terms

Meiva may update these Terms at any time. The updated version will be published on this page with a revised "Last updated" date. Continued use of the website after changes means you accept the updated Terms.

22. Contact Us

For any questions about these Terms:
Email: support@meiva.in
Phone / WhatsApp: +91 9503386668
Hours: Monday to Sunday, 10:00 AM to 7:00 PM (IST)