Refund & Cancellation Policy

At Meiva, we take pride in offering authentic 92.5 sterling silver jewellery that is carefully inspected before dispatch. We want you to shop with confidence, and if something isn't right, we're here to help.

Returns

We offer a 7-day return window from the date of delivery for eligible products.

To qualify for a return:

  • The item must be unused, unworn, and in its original condition.
  • All original packaging, tags, certificates (if applicable), and complimentary items must be returned.
  • The product must not show signs of use, scratches, damage, resizing, or alteration.
  • Returns must be requested within 7 days of delivery.

Products Not Eligible for Return

For hygiene and product safety reasons, the following items cannot be returned unless they are received damaged or incorrect:

  • Earrings
  • Nose pins
  • Personalized or customised jewellery
  • Gift cards
  • Items purchased during clearance or final sale (if applicable)

Damaged, Defective or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

Please share:

  • Your order number
  • Clear photographs of the product
  • Photos of the packaging
  • An unboxing video (recommended for faster verification)

After verification, we will arrange a replacement or process a refund at no additional cost.

Refund Timeline

Once your returned product is received and passes our quality inspection:

  • Refunds will be initiated within 5–7 business days.
  • The amount will be credited to your original payment method.
  • Depending on your bank or payment provider, it may take an additional 3–7 business days for the amount to reflect in your account.

Shipping charges, if any, are non-refundable unless the return is due to our error.

Cancellation Policy

Orders can be cancelled before dispatch.

Once an order has been shipped, it cannot be cancelled. However, if the product is eligible under our return policy, you may request a return after receiving it.

For customised or made-to-order jewellery, cancellations are not permitted once production has begun.

Return Shipping

If the return is due to a damaged, defective, or incorrect product, Meiva will bear the return shipping cost.

For customer-initiated returns (such as a change of mind), the customer may be responsible for the return shipping charges.

How to Request a Return

Please contact our customer support with your order details through:

Our team will guide you through the return process.

Our Commitment

Every Meiva jewellery piece is crafted using authentic 92.5 sterling silver and undergoes quality checks before dispatch. Your trust is important to us, and we are committed to resolving genuine concerns quickly and fairly.