Shipping Policy
At Meiva, every piece of 92.5 sterling silver jewellery is quality checked and packed with care before it leaves us. This policy explains how and when your order will reach you.
1. Order Processing & Dispatch
- Orders are processed and dispatched within 1-3 business days of order confirmation.
- During festive seasons, sales or public holidays, dispatch may take up to 5 business days.
- Orders are not dispatched on Sundays and public holidays.
- Customised or personalised jewellery may need additional time. We will share the expected dispatch date with you at the time of order.
- Once your order is dispatched, you will receive a confirmation by email/SMS/WhatsApp with your tracking details.
2. Shipping Charges
| Destination | Shipping Charge |
|---|---|
| Within India (Prepaid and Cash on Delivery) | FREE |
| International | Flat ₹1,700 per order |
The applicable shipping charge is always shown at checkout before you pay.
3. Delivery Timelines
| Destination | Estimated Delivery (after dispatch) |
|---|---|
| Metro cities | 2-5 business days |
| Rest of India | 4-8 business days |
| Remote areas / North-East / J&K | 7-12 business days |
| International | 10-21 business days (varies by country and customs) |
These are estimates. Actual delivery may vary due to courier delays, weather, local restrictions or customs clearance.
4. Courier Partners & Packaging
- We ship through trusted courier partners such as Delhivery, Blue Dart, DTDC, Ekart and India Post, depending on serviceability of your PIN code.
- All orders are shipped in secure, tamper-evident packaging. Every Meiva purchase includes a Meiva Promise Card.
- All shipments are fully insured until they are delivered to you.
5. Cash on Delivery (COD)
- COD is available on serviceable PIN codes across India.
- We may call or message you to confirm a COD order before dispatch. Unconfirmed COD orders may be cancelled.
- Please keep the exact amount ready at the time of delivery.
6. Order Tracking
Track your order using the tracking link shared with you after dispatch. For any help, message us on WhatsApp with your order number.
7. Address & Delivery Guidelines
- Please enter your complete address, correct PIN code and an active mobile number. Meiva is not responsible for delays or non-delivery caused by incorrect details.
- The shipping address cannot be changed once the order is dispatched.
- The courier will attempt delivery up to 3 times. If delivery fails, the parcel is returned to us. Re-shipping charges may apply for prepaid orders.
- If the outer package looks damaged or tampered with, please do not accept it and contact us immediately.
- We strongly recommend recording an unboxing video when opening your parcel. It helps us resolve any concern quickly.
8. International Orders
- Customs duties, import taxes and fees charged by the destination country are not included in the order value and are payable by the customer.
- Delays caused by customs clearance are outside our control.
- Parcels refused or not cleared by the customer will not be eligible for a refund of shipping charges.
9. Damaged, Missing or Incorrect Items
If your order arrives damaged, incomplete or incorrect, please contact us within 48 hours of delivery with your order number, photos and the unboxing video. Please refer to our Refund & Cancellation Policy for details.
10. Contact Us
For any shipping related queries:
Email: support@meiva.in
Phone / WhatsApp: +91 9503386668
Hours: Monday to Sunday, 10:00 AM to 7:00 PM (IST)
Address: E2-1102, Pride Aashiyana, Porwal Road, Lohegaon, Pune, Maharashtra 411047, India