FAQ
1. Is your jewellery made of real 92.5 sterling silver?
Yes. Every Meiva jewellery piece is crafted using authentic 92.5 sterling silver. We are committed to offering genuine silver jewellery with trusted quality and elegant designs.
2. Will the jewellery tarnish over time?
Sterling silver may naturally tarnish when exposed to air, moisture, perfumes, or chemicals. This is a normal property of silver and not a manufacturing defect. With proper care and regular cleaning, your jewellery will retain its shine for years.
3. How do I care for my silver jewellery?
To keep your jewellery looking its best:
- Store it in a dry, airtight pouch or box.
- Avoid contact with perfumes, lotions, and chemicals.
- Remove jewellery before swimming, bathing, or exercising.
- Clean gently using a soft polishing cloth.
4. Is every product quality checked?
Absolutely. Every Meiva jewellery piece undergoes careful quality inspection before dispatch to ensure it meets our standards for craftsmanship, finishing, and packaging.
5. Do you offer returns?
Yes. We offer a 7-day return policy for eligible products. Please refer to our Return & Exchange Policy for complete details and exclusions.
6. Can I cancel my order?
Orders can be cancelled before they are dispatched. Once an order has been shipped, it cannot be cancelled. However, eligible products may still qualify under our return policy.
7. How long does delivery take?
Typical delivery timelines are:
- Metro Cities: 2–4 business days
- Other Cities: 3–7 business days
- Remote Areas: 5–8 business days
Delivery timelines may vary during festivals or unforeseen circumstances.
8. Do you offer free shipping?
Yes. We offer free shipping on all prepaid orders across India.
9. Can I track my order?
Yes. Once your order is dispatched, you'll receive a tracking link via email, SMS, or WhatsApp (where available).
10. Do you offer Cash on Delivery (COD)?
Currently, Cash on Delivery may not be available. We encourage customers to use our secure online payment options for a smooth shopping experience.
(Update this answer if you introduce COD later.)
11. Are your product photographs edited?
We strive to display our products as accurately as possible. However, slight variations in colour or finish may occur due to lighting, photography, and individual screen settings.
12. Can I gift Meiva jewellery?
Absolutely! Our jewellery makes a thoughtful gift for birthdays, anniversaries, weddings, festivals, and other special occasions. Every order is packed with care in premium packaging.
13. Do you offer customised jewellery?
At present, customised jewellery is not available. If this changes in the future, updates will be shared on our website.
14. Is silver jewellery a good choice compared to imitation jewellery?
Yes. Authentic 92.5 sterling silver offers lasting value, durability, and timeless appeal. Unlike imitation jewellery, sterling silver can be worn for years with proper care and remains a precious metal.
15. How can I contact Meiva?
You can reach us through:
📧 Email: support@meiva.in
📱 WhatsApp: +91 9503386668
🕒 Business Hours: Monday – Sunday | 10:00 AM – 7:00 PM (IST)
Our team will be happy to assist you.